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Bridging the Generation Gap in Your Workforce

Today’s workforce spans four generations and includes people in their twenties to those in their seventies. And everyone is operating in an environment that has undergone profound change and disruption over the past several years, absorbing...

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Do What’s Best for Your Customer

In the classic holiday movie Miracle on 34th Street, a child asks the Macy’s department store Santa for ice skates for Christmas. Santa advises the child’s parent to buy the best quality skates to support a young person's feet. He then does the...